Retail Trainee Associate Course

Application National Occupational Standards (NOS) of Retail Trainee Associate Course:

1. To process credit applications for purchases

This OS describes the skills and knowledge required to effectively process credit applications for purchases.

2. To help keep the store secure

This OS describes the skills and knowledge required to help keep the store secure.

3. To help maintain health and safety

This OS describes the skills and knowledge required to help maintain health and safety.

4. To demonstrate products to customers

This OS describes the skills and knowledge required to demonstrate products to customers.

5. To help customers choose the right products

This OS describes the skills and knowledge required to help customers choose the right products.

6. To provide special support to the customers facilitating purchases

This OS describes the skills and knowledge required to provide specialist support to customers facilitating purchases.

7. To maximize sales of goods & services

This OS describes the skills and knowledge required to maximize sales of goods & services.

8. To provide personalized sales and post-sales support service

This OS describes the skills and knowledge required to provide personalized sales & post-sales service support.

9. To create a positive image of self & organization in the customer's mind

This OS describes the skills and knowledge required to create a positive image of self & organization in the customer's mind.

10. To resolve customer concerns

This OS describes the skills and knowledge required to resolve customer concerns.

11. To organize the delivery of reliable service

This OS describes the skills and knowledge required to organize the delivery of reliable service.

12. To improve customer relationship

This OS describes the skills and knowledge required to improve customer relationships.

13. To monitor and solve service concerns

This OS describes the skills and knowledge required to monitor and solve service concerns.

14. To promote continuous improvement in service

This OS describes the skills and knowledge required to promote continuous improvement in service.

15. To work effectively in a Retail team

This OS describes the skills and knowledge required to work effectively within and with teams across a Retail Environment.

16. To work effectively in an organization

This OS describes the skills and knowledge required to work effectively in an organization.